The Department of Criminal Justice Information Systems of a US state wanted to replace their legacy system with a web-based one, to facilitate easy access to authorized individuals and organizations.
Solution Overview
The system had to be designed to process over 100,000 requests per month, and required a Rules Engine. The Dept. introduced new, more efficient processes via the new system. The emphasis was on speed of responses to queries by various stakeholders. The system is also a good source of income for the department, that it earns from fees for accessing information.
Impactful Results
Average income went up by around 20% in an year. The system that we built cut down the turnaround time for information queries to a mere two minutes, from two days earlier!. It helped raise worker productivity, by almost entirely doing away with paperwork. The system has seen active users in excess of 140,000, without any impact on performance
