The system provides the Certification Unit with an application to facilitate the licensing, background investigation, and management of private investigators, watch guards, and special state police officers of a major US state. This replaced a legacy Lotus Notes and paper-based system.
Solution overview
The application has standard components for Workflow Management , Document Management, Inter agency interface, Search options, Report definition, User portal etc.. It establishes a complete system for processing firearms licenses and registrations. Not only does it provide a standardized, streamlined and central source for managing all firearms licensing and registration information but it also consolidates disparate licensing and registration processes and data.
The system supports a user base of 500+ and issues over 40,000+ licenses per year, and incrementally replaced an out-dated legacy system.
Impactful Results
The system has a positive impact on public safety by providing instant identification,tracking and management of firearms information,meeting legislative requirements and replaces a manual-intensive process.
A critical government function suffered from legacy issues, affecting service delivery
We found several ways in which a technologically better system could support the department’s work
